customer service > F.A.Qs
|
|
F.A.QsDifference between organic and conventional cotton?There is a common misconception that conventional cotton is a natural fibre and therefore is good for the environment. In fact conventionally grown cotton uses the most pesticides and fertilisers out of any other crop. These chemicals cause much damage to the environment.That is why at Green Bean Kids we only use certifed organic cotton in our baby clothing collections. Our Organic cotton fabrics are certified by (CU) Control Union. Organic cotton is grown without the use of harmful pesticides, chemicals and fertilizers. Supporting organic cotton is a great way to promote more sustainable and healthy environmental practises and preserve our air and water. Where is the bamboo grown?There is only one facility that processes bamboo fibre and they hold the patent on the process. This facility produces all the bamboo viscose and is SA8000 certified which is the first universal standard in ethical sourcing.Bamboo does not require pesticides, fertilisers or genetically modified organisms (GMO's) to grow and is certified organic by The Organic Crop Improvement Association (OCIA). All bamboo fibre is currently Oeko-Tex 100 certified, this is an assurance that the fibre has been independently tested for 100 harmful chemicals and is completely safe and free of any harmful traces of chemicals. What certification for bamboo is there?The bamboo fabric we use in our baby clothing collection is Oeko-Tex 100 certified for dyeing and finishing. This means that an independent body has tested the fabric for any harmful chemicals and has been certified that the finished fibre has been found to contain no trace of chemicals that pose health problems and is a safe choice for your baby.Are you able to offer a gift wrap service?Certainly, we offer a gift wrap service. We will remove the price from your purchase, wrap your gift in tissue and provide a gift bag or box. If you would like your purchase gift wrapped please advise at check out along with the message you would like on the card and we will take care of the rest.What if the garments I purchase are not right?We offer a 100% money back guarantee, if for any reason you are not satisfied with your purchase please email or phone for a return number this will speed up the refund process. Return your purchase with the labels attached and we will refund you the purchase price. We cannot refund you the price of the postage, however if the garment is faulty we will refund the cost of freight.Can I pay by cheque or Internet banking?Yes, if you would prefer payments can be made by cheque or via Internet banking. Email us with what you would like to purchase and we will send you a receipt.Please make your cheque out to: Green Bean Kids Ltd P.O Box 28052 Kelburn 6150 Wellington When your cheque has been cleared your purchase will be posted. Are you able to supply gift packs?Yes, if you would like to make up your own gift box please email us the details of what you require and we will quote for the price of your order and delivery. Your gift pack will be dispatched in a beautiful complimentary gift box with a card.How do I take care of my green bean purchase?At green bean we believe in making life as easy as possible. All green bean baby clothes and accessories can be machine washed on a gentle cycle. To preserve the life of your green bean product turn inside out and wash in cold or luke warm water with a gentle eco soap powder. Do not dry clean your green bean garment. As bamboo is fast drying we do not recommend that you tumble dry your garment.How do I know what size to purchase?At green bean we have placed a lot of care in ensuring that the garments are the right fit. Our sizes are recommended for an average size baby or toddler.Please refer to the sizing guide when purchasing green bean products. if you are unsure of size please contact us and we will be happy to advise you. |
Sign up for our monthly newsletter
Sign up for our monthly newsletter & be notified of new products, up coming specials, latest news. |
|
|
